Accommodation - Booking Terms and Conditions


Your contract is with ACCOMMODATION NAME (“we”, “us” and “our” in these Booking Conditions) for the property known as ACCOMMODATION ADDRESS, Cala Gran (“the Property”).  References to “you” or “your” are references to the person making the booking and all members of the holiday party. 


These Booking Conditions form the basis of your contract with us so please read them carefully.  Nothing in these Booking Conditions affects your normal statutory rights.


Making your booking


When you book the Property with us you should return the completed Booking Form to us following your payment for the Initial Deposit (non refundable).  Please note that the Initial Deposit is only refundable if you cancel your booking within seven days.


Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.


Once the Initial Deposit and the completed Booking Form have been received and accepted by us this will form the contract between us and is subject to these terms and conditions.  We reserve the right to refuse any booking without the receipt of the signed & completed booking contract.  If we do this we will promptly refund any money you have paid to us.


You should carefully check the details of your written contract and inform us immediately of any errors or omissions.


Paying for your booking


You are required to send to us your payment for the balance of the Rental and the Security Deposit at least six weeks prior to the Arrival Date as set out in this written confirmation.  If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.


We will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings.  We will return the Security Deposit to you within 7 days of the return of the keys to us, less any deductions in accordance with the conditions listed above (please refer to the Terms & Conditions of Stay)


If you cancel or amend your booking – please read these carefully


If you need to cancel or amend your booking you must confirm your cancellation/amendment in writing by email to the following email address   A cancellation will not take effect until we receive written confirmation from you.


If you cancel your booking within seven days of the date of this written confirmation, we will refund the balance of any money you have paid us.  After such period, if you cancel your booking more than six weeks prior to the Arrival Date, we will retain the Initial £50.00 Deposit and refund the balance of any money you have paid to us. 


If you cancel your booking less than six weeks prior to the Arrival Date, for any reason including death, serious illness or accident, we reserve the right to retain the Initial Deposit and the Rental you have paid to us.  In these circumstances we will refund the Rental (less any additional costs incurred) to you only if we are able to secure an alternative booking for the Property.


It is advisable to purchase holiday insurance to cover for any losses incurred due to cancellation within the 6 week period prior to your stay.  



If we cancel or amend your booking


We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. 


If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.


Your accommodation


You can arrive at your accommodation after 4 pm on the Arrival Date of your holiday and you must leave by 10.30 am on the Departure Date. Should the accommodation be available for an earlier check in time than stated you will be advised on the day of check in.



Your obligations


You agree to comply with the Regulations and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.


You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding clean and in good condition.  All rubbish must be removed from the caravan at the end of your stay and placed in the refuse areas provided on park.


You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.


You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence. Should you leave anything behind after your stay we will endeavour to return this to you upon receipt of payment of the expenses of doing so.


You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.


You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.




Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.


It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.


Any complaints received after your holiday will not be considered as true, as resolving such complaints after your stay is beyond our control.  This includes any complaints that may be made by you should there be a dispute in relation to the retention of the bond.



Retention of Bond


In the event that all or part of the security bond should need to be retained due to a failure on your part to adhere to the Terms & Conditions of Stay we will advise you of this as soon possible after you have checked out of the property.  If practical photo evidence will be provided to you in support of any monies retained.


Any threats, whether they be verbal, written or physical, made towards ourselves, our property or our representative will be dealt with by the police and the details contained within this written contract will be provided to them.

© 2015 by Cala Gran Premier Lettings

Call Lorraine on 07912965779

Monday to Friday - please call after 5pm

Weekends - anytime

Text messages will be answered ASAP

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